TOTAL OCCUPIED ROOMS: 155 PERCENTAGE OCCUPANCY: 90.12%

General Occupancy Overview - OCTOBER 2026 Target of 100% -172 APT

50 Stays [98.04%]

Occupancy Rate - Cantonments Target of 100% (51) Stays for Today

74 Stays [97.37%]

Occupancy Rate - East Legon Target of 100% (76) Stays for Today

45 Stays (90%)

Occupancy Rate - Airport Residential Target of 100% (40) Stays for Today

4 Stays (80.00%)

Occupancy Rate - Fairview Target of 100% (5) Stays for Today

30 - 50%

Directly Booked - Extranet Counts Target of 60 Target for Today

Harmonia Residence

Harmonia Residence LOUNGE

Harmonia Residence

Harmonia Residence SWIMMING POOL

Harmonia Residence

Harmonia Residence 609

Harmonia Residence

Harmonia Residence A709

Harmonia Residence

Harmonia Residence Harmonia Residence

Harmonia Residence

Harmonia Residence Harmonia Residence

1 UNCOFIRMED REDIRECT

Redirected Target of 0 for the Day
No-Show Making 0 for the Day

ROLE MODEL ELEMENTS

ROLE MODEL ELEMENTS ROLE MODEL ELEMENTS

ROLE MODEL ELEMENTS

ROLE MODEL ELEMENTS ROLE MODEL ELEMENTS

ROLE MODEL ELEMENTS

ROLE MODEL ELEMENTS ROLE MODEL ELEMENTS

ROLE MODEL ELEMENTS

ROLE MODEL ELEMENTS ROLE MODEL ELEMENTS

ROLE MODEL ELEMENTS

ROLE MODEL ELEMENTS ROLE MODEL ELEMENTS

CRM MODEL

CC CRM & INTERACTION TAGGING MODEL CC CRM & INTERACTION TAGGING MODEL

CRM MODEL

CC CRM & INTERACTION TAGGING MODEL CC CRM & INTERACTION TAGGING MODEL

CRM MODEL

CC CRM & INTERACTION TAGGING MODEL CC CRM & INTERACTION TAGGING MODEL

CRM MODEL

CC CRM & INTERACTION TAGGING MODEL CC CRM & INTERACTION TAGGING MODEL

CRM & MODEL

TAGGING PROCEDURE TAGGING PROCEDURE

CRM & MODEL

EMAIL & WHATSAPP TAGS EMAIL & WHATSAPP TAGS

CRM & MODEL

TAGGING PROCEDURE 3CX TAGGING PROCEDURE

CRM MODEL

TAG CATEGORIZATION TAG CATEGORIZATION

CRM MODEL

TAG CATEGORIZATION TAG CATEGORIZATION

CRM MODEL

TAG CATEGORIZATION TAG CATEGORIZATION

CRM MODEL

TAG CATEGORIZATION TAG CATEGORIZATION

SUPER HOST - Q2

AIRBNB SUPER HOST STATUS AIRBNB SUPER HOST STATUS

SEPTEMBER WK2

INTERACTION SCORE Team Average for Voice and Written Audits (Target: 90%)

WEEKLY REACH-OUT - SEPT. WK 2

WEEKLY REACH-OUT TO PAST GUEST WEEKLY REACH-OUT TO PAST GUEST

SEPT. WK 2

SEPTEMBER DIRECT BOOKINGS DIRECT WK 1

Q3 SUPERHOST

AIRBNB SUPER HOST Q3 AIRBNB SUPER HOST Q3

Q3 DISCOUNT CODE RESULTS

Q3 TEAM BASED DIRECT BOOKINGS 2026 Q3 DISCOUNT CODE RESULTS

Q3 CHAMPION

Q3 DIRECT CHAMPION Q3 CHAMPION

Q3 CHAMPION

Q3 DIRECT CHAMPION Q3 CHAMPION

DIRECT BOOKING CHAMPION FOR SEPTEMBER

DIRECT BOOKING CHAMPION FOR SEPTEMBER SEPTEMBER CHAMPION

HIGHEST SCORER

SEPTEMBER WEEK 5 - HIGHEST SCORER SEPTEMBER WEEK 5 - HIGHEST SCORER

HIGHEST SCORER

SEPTEMBER WEEK 4 - HIGHEST SCORER SEPTEMBER WEEK 4 - HIGHEST SCORER

HIGHEST SCORER

SEPTEMBER WEEK 3 - HIGHEST SCORER SEPTEMBER WEEK 3 - HIGHEST SCORER

HIGHEST SCORER

SEPTEMBER WEEK 2 - HIGHEST SCORER SEPTEMBER WEEK 2 - HIGHEST SCORER

HIGHEST SCORER

SEPTEMBER WEEK 1 - HIGHEST SCORER SEPTEMBER WEEK 1 - HIGHEST SCORER

DIRECT BOOKING CHAMPION FOR JULY

DIRECT BOOKING CHAMPION FOR AUGUST JULY CHAMPION

HIGHEST SCORER

AUGUST WEEK 4 - HIGHEST SCORER AUGUST WEEK 4 - HIGHEST SCORER

HIGHEST SCORER

AUGUST WEEK 3 - HIGHEST SCORER AUGUST WEEK 3 - HIGHEST SCORER

HIGHEST SCORER

AUGUST WEEK 2 - HIGHEST SCORER AUGUST WEEK 2 - HIGHEST SCORER

HIGHEST SCORER

AUGUST WEEK 1 - HIGHEST SCORER AUGUST WEEK 1 - HIGHEST SCORER

DIRECT BOOKING CHAMPION FOR JULY

DIRECT BOOKING CHAMPION FOR JULY JULY CHAMPION

HIGHEST SCORER

JULY WEEK 4 - HIGHEST SCORER JULY WEEK 4 - HIGHEST SCORER

HIGHEST SCORER

JULY WEEK 3 - HIGHEST SCORER JULY WEEK 3 - HIGHEST SCORER

HIGHEST SCORER

JULY WEEK 2 - HIGHEST SCORER JULY WEEK 2 - HIGHEST SCORER

HIGHEST SCORER

JULY WEEK 1 - HIGHEST SCORER JULY WEEK 1 - HIGHEST SCORER

APRIL: 23% — 993 Stays MAY: 24% — 1,004 Stays JUNE: 30% — 1,275 Stays

Q2 40% DIRECT RESULTS [ JAN - MAR.] Q2 40% DIRECT RESULTS [ JAN - MAR.]

Q2 DISCOUNT CODE RESULTS

Q2 TEAM BASED DIRECT BOOKINGS 2026 Q2 DISCOUNT CODE RESULTS

EXTRANET: 1,275 STAYS - 30%

40% DIRECT TARGET - JUNE DIRECT BOOKINGS

HIGHEST SCORER

JUNE WEEK 5 - HIGHEST SCORER JUNE WEEK 5 - HIGHEST SCORER

HIGHEST SCORER

JUNE WEEK 4 - HIGHEST SCORER JUNE WEEK 4 - HIGHEST SCORER

HIGHEST SCORER

MAY WEEK 4 - HIGHEST SCORER MAY WEEK 4 - HIGHEST SCORER

HIGHEST SCORER

MAY WEEK 1 - HIGHEST SCORER MAY WEEK 1 - HIGHEST SCORER

HIGHEST SCORER

APRIL WEEK 4 - HIGHEST SCORER APRIL WEEK 4 - HIGHEST SCORER

HIGHEST SCORER

APRIL WEEK 2 - HIGHEST SCORER APRIL WEEK 2 - HIGHEST SCORER

HIGHEST SCORER

APRIL WEEK 1 - HIGHEST SCORER APRIL WEEK 1 - HIGHEST SCORER

Q1 DISCOUNT CODE RESULTS

Q1 TEAM BASED DIRECT BOOKINGS 2026 Q1 DISCOUNT CODE RESULTS

DIRECT BOOKING CHAMPION FOR MARCH

DIRECT BOOKING CHAMPION FOR MARCH MARCH CHAMPION

HIGHEST SCORER

MAR. WEEK 2 - HIGHEST SCORER MAR. WEEK 2 - HIGHEST SCORER

DIRECT BOOKING CHAMPION FOR FEBRUARY

DIRECT BOOKING CHAMPION FOR FEBRUARY FEBRUARY CHAMPION

HIGHEST SCORER

FEB. WEEK 4 - HIGHEST SCORER FEB. WEEK 4 - HIGHEST SCORER

HIGHEST SCORER

FEB. WEEK 2 - HIGHEST SCORER FEB. WEEK 2 - HIGHEST SCORER

HIGHEST SCORER

FEB. WEEK 1 - HIGHEST SCORER FEB. WEEK 1 - HIGHEST SCORER

HIGHEST SCORER - JAN WK - 3

JAN. WEEK 3 - HIGHEST SCORER JAN. WEEK 3 - HIGHEST SCORER

HIGHEST SCORER - JAN. WEEK 2

JAN. WEEK 2 - HIGHEST SCORER JAN. WEEK 2 - HIGHEST SCORER

JANUARY: 26% - 1,058 STAYS FEBRUARY: 22% - 833 SRAYS MARCH: 28% - 1066 STAYS

Q1 40% DIRECT RESULTS [ JAN - MAR.] Q1 40% DIRECT RESULTS [ JAN - MAR.]

Q3 CHAMPION

Q3 DIRECT CHAMPION Q3 CHAMPION

10% Discount Code: WC26

WORLD CUP PROMO CODE WORLD CUP PROMO CODE

10% Discount Code: SD26

SUMMER PROMO CODE SUMMER PROMO CODE

Certificate Premuim Stationary $100 Airbnb Coupon

OUSTANDING ACHEIVEMENT CERTIFICATION TOP DIRECT CONTRIBUTOR FOR THE 1ST QUARTER

DECEMBER CONVERSIONS: TOURS: 5 CAR RENTAL: 2

CAR RENTALS & TOURS CONVERSION CAR RENTALS & TOURS CONVERSION

65 Stays (85.53%)

Occupancy Rate - East Legon Target of 100% (76) Stays for Today

43 Stays (82.69%)

Occupancy Rate - Cantonments Target of 100% (52) Stays for Today

26 Stays (92.86%)

Occupancy Rate - Airport Target of 100% (28) Stays for Today

1 Stays (40.00%)

Occupancy Rate - Fairview Target of 100% (5) Stays for Today

136 Stays (84.47%)

Occupancy Rate - Overall Target of 100% (161) Stays for Today

35

Directly Booked - Counts Target of 52 Target for Today

86.09%

Directly Booked - Rate Target of 100% Target for the Day

2

Redirected Target of 0 for the Day
No-Show Making 0 for the Day

4 out of 34 (11.76)

Missed Calls Less than 10% for previous day

Oct Week 3: 84.33%

Overall Interaction Quality Score Team Average for Voice and Written Audits (Target: 90%)

OCT WEEK 3

Individual Interaction Quality Scores Individual CCEEPs' Voice and Written Audits Scores (Target: 80%)

OCT WEEK 3

Individual Diirect Bookings Direct Booking Deals Closed by Each CCEEP

September Total Direct Bookings

MTD Individual Diirect Bookings MTD Direct Booking Deals Closed by Each CCEEP

Weekly Top direct contributor.

DIRECT BOOKING CHAMPION OF THE WEEK DIRECT BOOKING CHAMPION OF THE WEEK

Monthly Top Direct Contributor.

SEPTEMBER DIRECT BOOKING CHAMPION DIRECT BOOKING CHAMPION FOR SEPTEMBER

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